TERMS AND CONDITIONS
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds will require you to pay for shipping and a 25% restocking fee.
If the seal has been broken on your package it is no longer eligible for a return or refund of any kind.
Non-returnable items:
* Samples
* Downloadable software products
Refunds
Refunds will only be processed once items are returned and approved after inspection. Upon approval of returned items we will issue a refund within 5-7 business days to the original method of payment. Please note that this refund will be minus the shipping cost and 25% restocking fee.
Late or missing refunds (if applicable)
If two weeks has passed since your items were received and you have not received your refund please reach out to your financial institution. If you have any issues after that please reach out to us at care@mysteeknaturals.com for more information.
Sale items
Only regular priced items may be refunded. If your item is a part of a promotion or a combo pack it can not be broken apart and returned separately.
Exchanges
We only replace items if they are defective, damaged I, or if there is an error on our part. If you need to exchange an item, send us an email at care@mysteeknaturals.com with a picture of the defective item and the packaging receipt for further assistance.
Shipping
Orders are shipped out within 5-7 business days of purchase. Once the item is shipped you will receive an email from us with your tracking number.
If your order is insured, you will also receive an additional email from our insurance carrier Route. If your package is lost or not received within a reasonable amount of time please file a claim with Route at https://claims.route.com/ . For all other shipping issues and questions please contact us at care@mysteeknaturals.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping plus a 25% restocking fee will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Costs
Domestic Shipping: $5.99
Alaska & Hawaii Shipping is $17. Please calculate the shipping during checkout.
Us territory, APO, FPO and DPO shipping :
International Shipping : starts at $19.99.The shipping fee varies depending on your Country and weight of the shipment. On average, standard shipments arrive in 7-23 business days after order ships.If you have specific questions regarding time and fees please mail us care@mysteeknaturals.com
Please Note : Custom/Duties fees and Taxes are not part of shipping fees. There may be duties and taxes imposed by the destination country which you may have to pay. The amount depends on the value of your purchase.
Refer :
Cancellation Policy
All requests for cancellations must be made within 24 hours of purchase. If it has been more than 24 hours since purchase then the order cannot be cancelled. Please feel free to return the items to us once received for a refund (applicable to the above refund policies)
