Refund policy
Returns and Refunds
To request a return or report an incorrect or unavailable shade, email care@mysteeknaturals.com with your order number.
Ordinary Returns
Ordinary returns are accepted within 5 days of the date of purchase. Items must be unused, in the same condition received, and in their original packaging. Customers pay return shipping, and a 25% restocking fee applies to ordinary returns.
Defects, Contamination and Fulfillment Errors
The five-day ordinary-return window, return postage and restocking fee do not apply to manufacturer defects, contamination, or shipping and fulfillment errors. Contact care@mysteeknaturals.com with your order number so we can arrange the appropriate remedy. Do not return defective or contaminated product before contacting us.
If we send an incorrect color or omit a jar, we will send the correct or missing color at no charge. You do not need to return the incorrect color.
Late Complaints
Complaints are not automatically denied because they arrive after five days. Significantly late complaints, such as those submitted 60 or more days after purchase, receive manager review.
Unavailable Colors and Bundle Refund Rates
If a purchased shade is unavailable, contact us to arrange a resolution. For refunds of unavailable colors at the current full bundle price, use the rates below. Promotional bonnet and pillowcase gifts stay with the order.
- Single 4 oz jar: $19.99 per color.
- Two Dope Set ($37): $18.50 per color.
- 3-Color Build-Your-Own Bundle ($45): $15.00 per color.
- 6-Color Mini Collection ($87): $14.50 per color.
- 12-Shade Collection ($247): $20.58 per color, with any rounding adjustment made so a full refund equals the amount paid.
Refunds cannot exceed the amount paid for the affected items. Contact care@mysteeknaturals.com for help with your specific order.